Shipping policy

Delivery Area
Highbrook Global Trade ships to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Cost
Standard shipping is free: $0 on all eligible orders. No minimum purchase is required.

Processing and Delivery Times
Order processing: 1-2 business days.
Transit after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days.
Business days are Monday-Friday, excluding U.S. federal holidays.

Order Processing Hours and Cutoff
Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Daily order cutoff: 6:00 PM (UTC-5).
Orders received after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day. The estimates above run from the applicable processing day. 

Carriers
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination. The assigned carrier and tracking details will be included in your shipping confirmation.

Tracking
Once your order ships, we send a shipping confirmation with tracking information. Allow 24-48 hours for the first tracking updates to appear. If an order is sent in separate packages, we will provide available tracking details for each shipment at no additional standard shipping charge.

Delays and Delivery Problems
Delivery dates are estimates and may be affected by weather, holidays, or carrier disruptions. If we cannot ship within the promised processing period, we will notify you of the delay and provide cancellation and refund options as required by law. We will not substitute an indefinite delay for your right to cancel.

If tracking stops updating, a shipment is overdue, or a package shows delivered but cannot be located, email us with your order number. We will investigate with the carrier and work with you on an appropriate resolution. A carrier scan alone does not prevent us from reviewing a delivery problem.

Address Changes
Check your address before payment. To request a correction, email us within 24 hours of ordering. Changes depend on fulfillment status and may not be possible after shipment. If a package is returned as undeliverable, we will contact you to discuss the next step and disclose any proposed additional cost before you agree to it.

Damaged or Incorrect Deliveries
Please contact us within 3 calendar days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and photos of the item and packaging where available. See our Refund Policy for the return process. This reporting request does not remove applicable legal rights.

Shipping Support
Email: info@highbrookglobaltrade.com
Phone: +1 (702) 292-1200
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.