Refund policy

30-Day Returns
You may request a return within 30 calendar days after receiving your order. We accept eligible change-of-mind returns and returns for damaged, defective, or incorrectly supplied items.

Return Condition
For change-of-mind returns, items must be unused, clean, undamaged, and complete with all parts, hardware, and supplied accessories. Please retain the original packaging where possible and use protective packaging suitable for shipping. Opening a package to inspect an item does not by itself make it ineligible. Damage caused by misuse or improper assembly is not a product defect.

How to Request a Return
Email info@highbrookglobaltrade.com with your order number, the item you want to return, and the reason. For damage, defects, or an incorrect item, include photos where available. We will explain the return instructions and any label arrangements. Please contact us before sending a return so we can identify and process it correctly. A request submitted within the 30-day window remains timely while we provide instructions.

Return Method and Address
Returns are sent by mail or parcel carrier to:
Highbrook Global Trade
500 GREENUP ST
COVINGTON, KY 41011
United States

Include your order number inside the package and keep your shipping receipt and tracking number. Contact us before attempting an in-person return; the return address is not an invitation for walk-in service.

Return Shipping Costs
Change of mind, including choosing the wrong size or color: the customer pays the actual return shipping cost charged by their chosen carrier.
Confirmed damage on arrival, quality defects, or an incorrect item supplied by us: Highbrook Global Trade pays the return shipping cost and provides a prepaid label or another agreed prepaid return arrangement.
Restocking fee: $0. We do not charge a restocking fee.
Original standard shipping: $0. We do not deduct an original outbound shipping charge from an eligible refund.

Damage, Defects, or Wrong Items
Please report these issues within 3 calendar days after delivery so we can investigate promptly. Keep the item and packaging until we provide instructions, and do not continue using an item that appears unsafe. The 3-day reporting request does not replace the 30-day return request period or remove legal rights for defects that become apparent later.

Inspection and Refunds
After receiving your return, we inspect it and email you the approval decision. If there is a concern about eligibility, we will explain the reason and discuss the available resolution rather than apply an undisclosed fee.

For an approved return, we refund the amount paid for the returned item and its applicable sales tax to the original payment method. Refunds will be credited within a maximum of 5 business days after approval. If you have not received the refund by then, contact info@highbrookglobaltrade.com so we can trace it with the payment provider.

Exchanges
We do not offer direct exchanges. To select a different item, request a return for the original purchase and place a new order separately. The new order is subject to current availability and pricing.

Cancellations
Contact us within 24 hours of placing your order to request a cancellation. Cancellation depends on fulfillment status. If cancellation is approved before shipment, your payment is refunded to the original payment method within 5 business days of approval. Shipped orders follow the return process above.

Return Support
Email: info@highbrookglobaltrade.com
Phone: +1 (702) 292-1200
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.