Privacy policy
Highbrook Global Trade, operated by HIGHBROOK 92 GLOBAL TRADE LLC, explains here how personal information is handled when you visit highbrookglobaltrade.com, place an order, or contact us.
Information We Collect
We collect information you provide, including your name, email address, telephone number, billing and shipping addresses, order details, and customer service correspondence. If you create an account, we also process the information needed to maintain it. Payment providers process payment credentials; please do not send complete card numbers or security codes by email.
Our store and its service providers may also collect technical and usage information, such as IP address, browser and device details, pages visited, referral information, and interactions with the store, through cookies and similar technologies.
How We Use Information
We use personal information to process payments, fulfill and track orders, handle returns, provide support, maintain the website, prevent fraud, and meet legal and accounting obligations. Where permitted and consistent with your choices, we may use it to understand store performance or send marketing communications. You can unsubscribe from marketing emails using the link in those messages. Transactional emails, including order updates, are separate.
Who Receives Information
We share information as needed with Shopify, payment processors, shipping and fulfillment providers, customer support providers, and other service providers supporting these purposes. We may disclose information when required by law, to protect legal rights or prevent fraud, or in connection with a business transfer subject to applicable protections. We do not sell customer contact lists for money.
Shopify
Our store is hosted on Shopify. Shopify processes information to provide and support the storefront and checkout. Depending on the services used and your settings, Shopify may also process information for purposes described in its own privacy policy. Read Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers for details and available privacy choices.
Cookies and Privacy Choices
Some cookies are needed for functions such as the shopping cart, checkout, and security. Other technologies may support analytics or advertising where enabled. You can manage cookies through your browser and any privacy controls displayed on our website. Blocking essential cookies may affect store functionality.
Where applicable law treats advertising-related disclosures as a sale, sharing, or targeted advertising, you may request to opt out by emailing info@highbrookglobaltrade.com or using the applicable website privacy controls. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable. The effect of a choice may depend on the browser or device used.
Retention and Security
We retain information for as long as reasonably needed for the purposes described here, including order support, accounting, dispute resolution, and legal obligations. Retention varies by the information and purpose. We use reasonable safeguards to protect information, but no online service can guarantee absolute security.
Your Rights
Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. You may also have a right to appeal a denied request. Email info@highbrookglobaltrade.com to exercise a right or appeal a decision. We may verify your identity or an authorized agent's authority before responding. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.
Children and International Processing
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect their personal information. Contact us if you believe a child has provided information. Service providers may process information outside your state or country, subject to applicable legal safeguards.
Changes and Contact
We may update this policy to reflect changes in our practices or legal requirements and provide additional notice when required.
Privacy contact: info@highbrookglobaltrade.com
HIGHBROOK 92 GLOBAL TRADE LLC, trading as Highbrook Global Trade
500 GREENUP ST, COVINGTON, KY 41011, United States
Phone: +1 (702) 292-1200
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.