FAQ
What does Highbrook Global Trade sell?
We offer bar stools and seating for home counters, kitchen islands, and bar areas. Check each product page for its intended use and specifications.
How do I choose the right stool height?
Measure from the floor to the underside of your counter or bar, then compare that measurement with the listed seat height. Allow enough space for comfortable legroom. Also check the stool's overall width, depth, and any armrests to make sure it fits your space.
Are stools sold individually or in sets?
The product page states the included quantity. A room photograph may show multiple stools or accessories, so use the listing's package contents to confirm what you are buying.
Do the stools swivel or adjust in height?
Features vary by model. A swivel function, adjustable height, upholstery, or footrest is included only when specified on the product page.
Is assembly required?
Check the product page for assembly requirements. Follow the included instructions and confirm that all hardware is secured before use. Contact us if a part is missing or an assembly step is unclear.
What is the weight capacity?
Use the weight capacity stated for the specific stool. Do not assume that every model has the same limit. If the information is missing, email us before ordering.
Where do you ship?
We ship to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free ($0) on all eligible orders, with no minimum purchase.
When will my order arrive?
Processing takes 1-2 business days and transit takes 3-7 business days, for an estimated total of 4-9 business days. Our cutoff is 6:00 PM (UTC-5), Monday-Friday. Orders placed after cutoff, on weekends, or on U.S. federal holidays begin processing the next business day.
Which carriers do you use?
We use USPS, DHL, UPS, or FedEx. Your shipping confirmation identifies the assigned carrier.
Why is my tracking not updating?
Tracking may take 24-48 hours to show its first updates after shipment. If it remains unavailable or a delivery is overdue, email us with your order number.
Can I change or cancel an order?
Email us within 24 hours of placing your order. Changes and cancellations depend on fulfillment status and cannot be guaranteed. If the order has shipped, please follow our return process.
Can I return a stool if I change my mind?
Yes. Request a return within 30 calendar days of receiving it. Change-of-mind returns must be unused, clean, undamaged, and complete. You pay return shipping. There is no restocking fee.
What if my order arrives damaged, defective, or incorrect?
Please email us within 3 calendar days of delivery with your order number and photos where available. For confirmed damage on arrival, quality defects, or an incorrect item, we pay return shipping. This reporting request does not remove your legal rights or replace the 30-day return request period.
Where do I send a return?
Contact us for instructions, then send the return to Highbrook Global Trade, 500 GREENUP ST, COVINGTON, KY 41011, United States. Include your order number and keep your tracking receipt.
When will I receive my refund?
Once the return is received, inspected, and approved, the refund is credited to your original payment method within a maximum of 5 business days. Contact us if it has not arrived by then.
Do you offer exchanges?
We do not offer direct exchanges. Return the eligible original item and place a separate order for your preferred item.
What payment methods can I use?
Available checkout options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The methods displayed at checkout apply to your order. All payments are in USD.
How can I reach customer service?
Email info@highbrookglobaltrade.com or call +1 (702) 292-1200. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), and closed on Saturdays, Sundays, and U.S. federal holidays.